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After 19c database Upgrade concurrent Jobs Printer Reset To No Print For Request Sets (Doc ID 2852899.1)

Last updated on MARCH 11, 2022

Applies to:

Oracle Concurrent Processing - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3 Environment

Printer reset to no print with 19c upgrade on request sets of concurrent jobs

The request sets of any concurrent jobs are resetting to "no print" once we enter the fields in Email tab even after entering the printer details.

Only after entering the printer details for the second time, the printer value is saved.

The issue of printer value reset happening only after upgrading the database to 19c.

EXPECTED BEHAVIOR
-----------------------
Printer value should not be changing to no printer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to E-business suite
2. Navigate to Request set submission
3. Enter Email details

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot default the printer

Changes

 Database upgrade to 19c

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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