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Credit Memo Creation Fails in the autoinvoice process with an error "Please correct the revenue account assignment "If Return Is Created Before The Shipment Is Invoiced (Doc ID 2853432.1)

Last updated on MARCH 09, 2022

Applies to:

Oracle Order Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Transactions Related


If a referenced RMA is created referencing a Sales Order Line whose invoice is not generated, then, during Invoice Interface of the Return line, the SO Reference details are not passed to AR interface.Autoinvoice program fails with below error while creation of credit memo.

ERROR
-----------------------
Please correct the revenue account assignment

STEPS
-----------------------

The issue can be reproduced at will with the following steps:
1.Order management Super User
2.Create standard sales order.
3.Order line goes on Invoice interface Hold during Booking
4. Progress Order Line till ship confirm
5.Create RMA order line referencing to the standard order line created in step#2.
6.Apply Hold on RMA order line
7.Receive the RMA order Line.
8.Generate the invoice for the original shipment line by releasing the invoice hold and it      closes the line
9.Once the AR invoice is generated for the shipment,release the hold on the return line
10.Progress RMA order line till closure.
11.Credit Memo fails in the autoinvoice process with an error
 "Please correct the revenue account assignment"


Changes

 upgraded from 12.1.3 to 12.2.10

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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