Trade Management Claims Page Error Failure of Web Server Bridge
(Doc ID 2853984.1)
Last updated on APRIL 11, 2023
Applies to:
Oracle Trade Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version,
In Oracle Trade management when User clicks on Claim from Claim Summary, the page errors with Failure of Web Server bridge. Also see error when User does a search for Accrual Earnings on promotional tab, updating the claim non-promotional tab and on submit claim for approval.
ERROR
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Failure of Web Server bridge: ' No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.'
STEPS
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a) Trade Management User (R) > Claims
b) Select a claim from claim summary by selecting claim number link to update.
c) Navigate in the claim tabs (promotional and/or non-promotional)
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |