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Trade Management Claims Page Error Failure of Web Server Bridge (Doc ID 2853984.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, 

In Oracle Trade management when User clicks on Claim from Claim Summary, the page errors with Failure of Web Server bridge.  Also see error when User does a search for Accrual Earnings on promotional tab, updating the claim non-promotional tab and on submit claim for approval.


ERROR
-----------------------
Failure of Web Server bridge: ' No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.'


STEPS
-----------------------
a) Trade Management User (R) > Claims
b) Select a claim from claim summary by selecting claim number link to update.
c) Navigate in the claim tabs (promotional and/or non-promotional)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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