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Scheduler Doesn't Consider Standby Shifts (Doc ID 2855162.1)

Last updated on MARCH 11, 2022

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
Scheduler Doesn't consider standby shifts


EXPECTED BEHAVIOR
-----------------------
Scheduler should consider stand by shifts and assign tasks accordingly



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field Service Manager responsibility
3. Navigate to Dispatch Center and check the task schedule dates


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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