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Order Lines Stuck in Awaiting Fulfillment Status (Doc ID 2855200.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
-----------------------
Unable to progress order lines in Awaiting Fulfillment status


Sales order analyzer output shows:

Order Lines

Line    Line ID Status                Item Type
------- ------- --------------------- ----------
1.1     6463440 AWAITING_FULFILLMENT  STANDARD
2.1     6463474 AWAITING_FULFILLMENT  STANDARD
3.1     6463475 AWAITING_FULFILLMENT  MODEL
3.1...1 6463543 AWAITING_FULFILLMENT  SERVICE
3.1..0  6478183 AWAITING_FULFILLMENT  CONFIG
3.1.1   6463482 AWAITING_FULFILLMENT  CLASS
3.1.2   6463485 AWAITING_FULFILLMENT  OPTION
3.1.3   6463483 AWAITING_FULFILLMENT  CLASS
3.1.4   6463486 AWAITING_FULFILLMENT  OPTION
3.1.5   6463484 AWAITING_FULFILLMENT  CLASS
3.1.6   6463487 AWAITING_FULFILLMENT  OPTION
4.1     6463479 BOOKED                STANDARD
5.1     6463547 CLOSED                STANDARD


Line Set(s)

SET ID SET NAME SET TYPE        HEADER ID LINE ID
------ -------- --------------- --------- -------
532628 1        FULFILLMENT_SET   1058962 6478183
532628 1        FULFILLMENT_SET   1058962 6463479
532628 1        FULFILLMENT_SET   1058962 6463487
532628 1        FULFILLMENT_SET   1058962 6463484
532628 1        FULFILLMENT_SET   1058962 6463474
553268 2        FULFILLMENT_SET   1058962 6463547
532628 1        FULFILLMENT_SET   1058962 6463440
532628 1        FULFILLMENT_SET   1058962 6463475
532628 1        FULFILLMENT_SET   1058962 6463482
532628 1        FULFILLMENT_SET   1058962 6463483
532628 1        FULFILLMENT_SET   1058962 6463486
532628 1        FULFILLMENT_SET   1058962 6463485



 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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