Order Lines Stuck in Awaiting Fulfillment Status
(Doc ID 2855200.1)
Last updated on SEPTEMBER 23, 2024
Applies to:
Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
PROBLEM STATEMENT
-----------------------
Unable to progress order lines in Awaiting Fulfillment status
Sales order analyzer output shows:
Order Lines
Line Line ID Status Item Type
------- ------- --------------------- ----------
1.1 6463440 AWAITING_FULFILLMENT STANDARD
2.1 6463474 AWAITING_FULFILLMENT STANDARD
3.1 6463475 AWAITING_FULFILLMENT MODEL
3.1...1 6463543 AWAITING_FULFILLMENT SERVICE
3.1..0 6478183 AWAITING_FULFILLMENT CONFIG
3.1.1 6463482 AWAITING_FULFILLMENT CLASS
3.1.2 6463485 AWAITING_FULFILLMENT OPTION
3.1.3 6463483 AWAITING_FULFILLMENT CLASS
3.1.4 6463486 AWAITING_FULFILLMENT OPTION
3.1.5 6463484 AWAITING_FULFILLMENT CLASS
3.1.6 6463487 AWAITING_FULFILLMENT OPTION
4.1 6463479 BOOKED STANDARD
5.1 6463547 CLOSED STANDARD
Line Set(s)
SET ID SET NAME SET TYPE HEADER ID LINE ID
------ -------- --------------- --------- -------
532628 1 FULFILLMENT_SET 1058962 6478183
532628 1 FULFILLMENT_SET 1058962 6463479
532628 1 FULFILLMENT_SET 1058962 6463487
532628 1 FULFILLMENT_SET 1058962 6463484
532628 1 FULFILLMENT_SET 1058962 6463474
553268 2 FULFILLMENT_SET 1058962 6463547
532628 1 FULFILLMENT_SET 1058962 6463440
532628 1 FULFILLMENT_SET 1058962 6463475
532628 1 FULFILLMENT_SET 1058962 6463482
532628 1 FULFILLMENT_SET 1058962 6463483
532628 1 FULFILLMENT_SET 1058962 6463486
532628 1 FULFILLMENT_SET 1058962 6463485
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |