Need Information On Parent And Child Service Request Concept In Service Requests (Doc ID 2855545.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Goal

Is there any Parent and Child Service Request (SR) concept in teleservice so that If the Parent SR is closed ,then the corresponded child SR's also to be closed?

Solution

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In this Document

Goal

Solution

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Need Information On Parent And Child Service Request Concept In Service Requests (Doc ID 2855545.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!