Incorrect Timezone Is Used When Displaying The Task Scheduled Dates In Field Service Third Party Admin Portal
(Doc ID 2855698.1)
Last updated on APRIL 13, 2022
Applies to:
Oracle Field Service - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Field Service Engineer Portal
ACTUAL BEHAVIOR
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Find that the incorrect timezone is used in Field Service Third Party Admin Portal (FSTPAP): even if the 'Client Timezone' profile is set to 'GMT+5:30' for the user, the timezone used when displaying the task start/end scheduled dates is 'EST'.
EXPECTED BEHAVIOR
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Expect the Client Timezone to be used, as set for the logged in user.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in with System Administrator responsibility and set the 'Client Timezone' profile for the user.
2. Switch to a Field Service responsibility and assign tasks for this user.
3. Log into FSTPAP as the user and check the task start/end scheduled dates.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |