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Incorrect Timezone Is Used When Displaying The Task Scheduled Dates In Field Service Third Party Admin Portal (Doc ID 2855698.1)

Last updated on APRIL 13, 2022

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
Find that the incorrect timezone is used in Field Service Third Party Admin Portal (FSTPAP): even if the 'Client Timezone'  profile is set to 'GMT+5:30' for the user, the timezone used when displaying the task start/end scheduled dates is 'EST'.

EXPECTED BEHAVIOR
-----------------------
Expect the Client Timezone to be used, as set for the logged in user.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with System Administrator responsibility and set the  'Client Timezone' profile for the user.
2. Switch to a Field Service responsibility and assign tasks for this user.
3. Log into FSTPAP as the user and check the task start/end scheduled dates.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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