RMA Receipt With Multiple Lots Fails With Error: Create RMA Interface Record Failed
(Doc ID 2855941.1)
Last updated on MARCH 15, 2022
Applies to:Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.
When we try to receive a return material authorization (RMA) receipt with multiple lots, the transaction fails with below error.
create RMA Interface record failed. Quantity tolerance exceeded.
The issue can be reproduced with the below steps :
1) Login to MSCA and navigate to Mobile>>Inbound>>Receive>>RMA
2) Enter RMA Number: xxx
3) Enter the Item:xxxx
4) Attempt to receive partial quantity in different lots >>Done
5) The error message is thrown
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document