My Oracle Support Banner

RMA Receipt With Multiple Lots Fails With Error: Create RMA Interface Record Failed (Doc ID 2855941.1)

Last updated on MARCH 15, 2022

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When we try to receive a return material authorization (RMA) receipt with multiple lots, the transaction fails with below error.

ERROR
-----------------------
create RMA Interface record failed. Quantity tolerance exceeded.

Steps:
-------------
The issue can be reproduced with the below steps :
1) Login to MSCA and navigate to Mobile>>Inbound>>Receive>>RMA
2) Enter RMA Number: xxx
3) Enter the Item:xxxx
4) Attempt to receive partial quantity in different lots >>Done
5) The error message is thrown


Changes

 No Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.