My Oracle Support Banner

G-Invoicing Requesting Purchase Order Mod Line Cancel- Failing With DO_ACTION-031 (Doc ID 2856085.1)

Last updated on MARCH 20, 2022

Applies to:

Oracle Purchasing - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

There is an issue with intragovernmental transaction (IGT) Order Modification for PO Line cancel when pulling back the Service Agency side approved Order from G-INV results in error:

ERROR
-------------------
DO_ACTION-031: User-Defined Exception Cause: A SQL error has occurred in DO_ACTION. The SQL error is User-Defined Exception. Action: Take note of both this error number and the actions you were trying to perform. Contact your system administrator for further assistance.


STEPS
-------------------
1. Login to the E-Business Suite and choose the G-Invoicing Module.
2. Create
/Approve/Push/Pull IGT ORDER- Status:
Approved/Reserved in E
3. Create Modification
4. Approve the Mod and Push to GINV for SA to
approve
5. Approve Modification in GINV from Servicing Side
6. Pull PO Mod change in EBS
7. Log in to BWC to review the Mod
8. View Approval Workflow
9. See System Error

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.