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Field Service Third Party Administrator Portal: Personalized Search Is Not Returning Results If Task Status Column Is Included In Its Definition (Doc ID 2856777.1)

Last updated on MARCH 18, 2022

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
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On the Field Service Third Party Administrator Portal's Dashboard, user created a personalized Task Search query, including the 'Task Status' column. When using this query for displaying the tasks, it keeps loading and does not display the search result.

STEPS TO REPRODUCE
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1. Log in with Field Service Third Party Administrator Portal responsibility.
2. Click on the Personalize button to create our own Search query.
3. Click on the ‘Create Saved Search’ button
4. In the Columns section, ‘Task Status’ column is selected in the Displayed Columns
5. Click Apply when done with adding the conditions. Click Apply on the next screen as well.
6. Go back to the Dashboard, select the desired Search condition from the drop down and click Go.
The ‘Loading…’ message appears without displaying the results.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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