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Price Calculation is Blank for Subscription Items Created from Sales Order (Doc ID 2857756.1)

Last updated on MARCH 23, 2022

Applies to:

Oracle Service Contracts - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Warr./Ext.Warranty Integration

Price Calculation is blank for subscription items created from sales order

Steps

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1. Create and ship a sales order with a serviceable item.
2. Using a Service Contracts responsibility, navigate Line tab > Pricing/Products tab > Pricing tab > click the Price Calculation button.
3. Price Calculation Details are not populated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the price details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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