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Purchase Orders are Failing to Complete and fail as INCOMPLETE or REQUIRES REAPPROVAL with PO_DOC_FAILED_RETRO_UPDATE (Doc ID 2858931.1)

Last updated on APRIL 03, 2022

Applies to:

Oracle Purchasing - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Approvals - Req, PO

Purchase Orders are Failing to Complete and fail as INCOMPLETE or REQUIRES REAPPROVAL with PO_DOC_FAILED_RETRO_UPDATE

DETAILS
-----------------------
POs are becoming stuck in INCOMPLETE or REQUIRES REAPPROVAL with the following error


ERROR
-----------------------
PO_DOC_FAILED_RETRO_UPDATE Retroactive pricing update failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a PO for approval
2. An email is sent to the user for approval
3. When approving by email the error "Retroactive Price Update" failed occurs
4. The status is returning the PO to its original status, ie INCOMPLETE or REQUIRES REAPPROVAL
5. The error does not occur when the document is approved though the notification worklist

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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