Recommended Patches For Claim Performance Related Issues Causing Timeout Error Page
(Doc ID 2858989.1)
Last updated on APRIL 06, 2023
Applies to:
Oracle Trade Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.10 version,
Performance issue, unable to select some Claims from the Trade Management Claim Summary and open to access the update Claim screen. User receives a timeout message instead of the claim screen opening.
ERROR
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'This page isn't working' message.
STEPS
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The issue can be reproduced at will with the following steps:
1. Trade Management User > Claims
2. Select Claim (CLA) from claim summary
3. Claim update screen does not open, receive 'This page isn't working' message.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |