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Error When Updating a Work Item: APP-IEX-240328 The error is 3205 User is not a Valid Role or User Name. (Doc ID 2859275.1)

Last updated on APRIL 04, 2022

Applies to:

Oracle Advanced Collections - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.


Users are getting the following error when trying to complete a work item or reassign the work item to another resource:

The'xxxx'in the error message indicates the problem user.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Query a problem customer and click on the Strategy Tab.
  2. For an open work item, try to click on 'Complete Work', or try to reassign the work item in the 'Details' screen.  The same error results in both options.




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