Sales Order Will Not Progress To Invoice ORA-20001 Error In Workflow (Doc ID 286013.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Order Management - Version 11.5.10.3 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 13-Mar-2017***



Symptoms

Sales order is a configured order with a fulfillment set.

Several lines are shippable and at status Awaiting Shipping.
Other lines are non shippable and progressed to Fulfilled-Defered.
These lines are in the same fulfillment set.

The line status is awaiting fulfillment on some lines and
booked on the other lines.

The OM order diagnostics show the following.

Error Name :-20001: Error Stack: OE_Fulfill_WF.Fulfillment (OEOL, 67530, 240599, RUN Wf_Engine_Util.Function_Call(OE_FULFILL_WF.START_FULFILLMENT, OEOL, 67530,
240599, RUN)

Cause

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