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PO Approval Workflow Fails With Error ORA-20002: 396: Invalid role name 'WF_EXTERNAL_ROLE_NOEBS_ACCESS' and Email To Supplier's is not Sent (Doc ID 2861193.1)

Last updated on APRIL 07, 2022

Applies to:

Oracle Purchasing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Approvals - Req, PO

After PO is approved successfully, approval workflow fails with the errors below attempting to deliver the email to the supplier:

WFStat: Activity Statuses exception:
Begin Date  Process / Activity                                                     Process Name            Activity Name                           STATUS  RESULT
2/28/2022 MAIN_POAPPRV_PROCESS/EMAIL_DOC_PROCESS  PO Approval Process   Email PO                                   ACTIVE
2/28/2022 EMAIL_DOC_PROCESS/DOES_USER_WANT_DOC_EMAILED Email PO Does User want document e-mailed  ERROR #EXCEPTION

WFStat: Errored Activities
Activity DOES_USER_WANT_DOC_EMAILED (Does User want document e-mailed)
RESULT #EXCEPTION
ERROR_NAME -6512
ERROR_MESSAGE ORA-06512: at line
ERROR_STACK Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_INIT1.EMAIL_DOC_YES_NO, POAPPRV, 1373267-42009, 339423, RUN)

Trace file shows the error as follows:

Bind#3
oacdty=01 mxl=32(19) mxlc=00 mal=00 scl=00 pre=00
oacflg=13 fl2=206001 frm=01 csi=873 siz=32 off=0
kxsbbbfp=7f305ba3ee38 bln=32 avl=19 flg=09
value="ORA-06512: at line "
Bind#4
oacdty=01 mxl=128(105) mxlc=00 mal=00 scl=00 pre=00
oacflg=13 fl2=206001 frm=01 csi=873 siz=128 off=0
kxsbbbfp=7f305ba3f638 bln=128 avl=105 flg=09
value="
Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_INIT1.EMAIL_DOC_YES_NO, POAPPRV, 1371268-40016, 339423, RUN)"
...
Bind#1
oacdty=01 mxl=32(30) mxlc=00 mal=00 scl=00 pre=00
oacflg=13 fl2=206001 frm=01 csi=873 siz=32 off=0
kxsbbbfp=7f305b980660 bln=32 avl=15 flg=09
value="PLSQL_ERROR_MSG"
Bind#2
oacdty=01 mxl=2000(65) mxlc=00 mal=00 scl=00 pre=00
oacflg=13 fl2=206001 frm=01 csi=873 siz=2000 off=0
kxsbbbfp=7f305b9806e0 bln=2000 avl=65 flg=09
value="ORA-20002: 396: Invalid role name 'WF_EXTERNAL_ROLE_NOEBS_ACCESS'"


Steps to reproduce:
-----------------------
1.  Go to Purchasing Responsibility
2.  Create and Submit PO for Approval
3.  Although PO is approved, workflow shows the errors above

Cause

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In this Document
Symptoms
Cause
Solution
References


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