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Knowledge Solution Details Show Hyper Text Mark Up Language (HTML) tags (Doc ID 2862112.1)

Last updated on APRIL 11, 2022

Applies to:

Oracle Knowledge Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Search, Browse

ACTUAL BEHAVIOR
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In Knowledge Management ,the solution details shows HTML tags and syntax

EXPECTED BEHAVIOR
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Expect the solution content to be displayed properly without any syntax or tags

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Knowledge Base Agent responsibility
3. Navigate to Knowledge Management >Knowledge
4.Open any solution

Observe ,the solution details shows HTML tags and syntax


Cause

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In this Document
Symptoms
Cause
Solution
References


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