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Create Surrogate Offer Creation Process Is Not Able To Find All Vendors To Create The Offer For (Doc ID 2862482.1)

Last updated on APRIL 12, 2022

Applies to:

Oracle Sourcing - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Bid/Quote creation

Create Surrogate Offer creation process is not able to find all vendors to create the surrogate quote offer for .

When users try to create a surrogate offer against a published negotiation, the 'Create Surrogate Offer: Select Supplier and Contact' page is unable to locate all vendors in the search.


ERROR
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No results found

STEPS
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The issue can be reproduced at will with the following steps:
1. Purchasing > Negotiations tab > Create and Publish a negotiation
2. Navigate to ‘Create a surrogate offer’ page for the solicitation
3. Search for vendor but Vendor is not displayed on the screen and "No Results Found" is displayed

Changes

Older versions of CLM required a user account/s to be created for each supplier contact against whom a surrogate offer was to be created. Oracle
made a change where this was no longer required. As a result, all dummy supplier user accounts were end dated which lead to the issue.  As a workaround to
this issue, the end date can be removed and the supplier is retrieved.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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