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iSupport: Cannot Log as GUEST User - Error "Responsibility is not valid" (Doc ID 286375.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle iSupport - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Created Guest user for iSupport following the steps described in the iSupport Implementation Guide.
When trying to perform an automatic login for this user, the following error message appears:

   "Responsibility is not valid. Make sure the responsibility is defined and assigned to the user."

What is Working:

GUEST Login works fine from the CRM Homepage login screen.

Changes

 

Cause

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