iStore User Sessions Are Getting Switched Intermittently After R12.2.x Upgrade
(Doc ID 2864722.1)
Last updated on JULY 11, 2022
Applies to:
Oracle iStore - Version 12.2.9 to 12.2.11 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.9 or 12.2.10 version, Checkout and Order Placement
ACTUAL BEHAVIOR
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iStore user sessions intermittently getting crossed after R12.2.9 or 12.2.10 upgrade
When two iStore users work on their shopping cart at the same time, sometimes the login information gets mixed between the two users. Find that multiple customer shopping carts created_by and last_updated_by are crossed. iStore users see another users cart details causing confusion and impacting customer confidence. iStore sites are setup to not allow walk-in customer, so customers must login to create the shopping carts.
STEPS
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The issue can be reproduced at will with the following steps:
1. Customer login to iStore storefront as the IBE_CUSTOMER responsibility
2. Customer can see another customer's shopping cart details
Changes
Upgrade to 12.2.9, 12.2.10
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |