When Trying To Perform Quick Receipt Through Inbound Page Error: RTP failed (Doc ID 2865058.1)

Last updated on SEPTEMBER 12, 2024

Applies to:

Oracle Inventory Management - Version 12.2.8 and later
Information in this document applies to any platform.

When attempting to perform Quick Receipt for PO,

the following error occurs.

ERROR

___________

RTP failed, please get more info from system administrator

Log file shows

po.plsql.RCV_RECEIVING_WORKBENCH.RCV_RECEIVING_WORKBE.288: Inside invoke_RTP

with mode:ONLINE

po.plsql.RCV_RECEIVING_WORKBENCH.RCV_RECEIVING_WORKBE.294: RTI record count for group_id 347136 : 1

po.plsql.RCV_RECEIVING_WORKBENCH.RCV_RECEIVING_WORKBE.327: RT record count for group_id 347136 : 0

po.plsql.RCV_RECEIVING_WORKBENCH.RCV_RECEIVING_WORKBE.351: RCV Manager failed

po.plsql.RCV_RECEIVING_WORKBENCH.RCV_RECEIVING_WORKBE.434: Error is :

po.plsql.RCV_RECEIVING_WORKBENCH.RCV_RECEIVING_WORKBE.558: Leaving

invoke_RTP

no detailed error.

STEPS

-----------------------

The issue can be reproduced at will with the following steps:

1.-Inv responsibility>Receiving>Purchasing html>Receive tab>Actions: Quick>

2.-Get error: RTP failed

The issue is not occurring on Core forms.

Issue is happening ONLY for ONLINE mode.

Upgrade from 12.1.3 to 12.2..

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In this Document

Symptoms

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