Unable to Log into OTM After Changing a Users Password via the UI or using update_password.sh (Doc ID 2865385.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Oracle Transportation Management - Version 6.3.1 and later
Information in this document applies to any platform.

After changing a user's password in the UI or using the update_password.sh script the user is unable to log into OTM.

The following message may be displayed.

The account for <UserGid> has been locked out due to disuse or suspicious activity. Please contact your system administrator.

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In this Document

Symptoms

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