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SIT Notification Is Getting Overridden With Another Notification In The Same Session (Doc ID 2866097.1)

Last updated on APRIL 29, 2022

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP12 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

SIT notification is getting overridden with another notification in the same session  

For the cases when manager is opening the notification pending with him and doing some update on the notification, then he is not submitting the same and in the same session he is opening other employee's pending
notification clicking on notification bell icon and trying to update. In that case the 2nd employee's notification is getting reflected as per the 1st employee details.

Even after logout and login the issue remains same . 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. Two different Employees submit the SIT information for approval to the same supervisor 
       Navigate to Employee Self-Service responsibility -> Special Information,
       Add a SIT record (Example: Company Property)
       Submit a  SIT for Approval.
       Logout.
     
       Login as the 2nd employee
       Using seeded Employee Self-Service responsibility -> Special Information
       Add  the same SIT record (Example: Company Property)
       Submit a  SIT for Approval.
       Logout.
  2. Login as Approver and Open the first pending notification from Worklists.
       Click on Update Action link   (have to select the Responsibility expected - Select Manager Self-Service)
       Click on Update button and make changes (Example: Warranty: Yes)
       Click on Apply button - This will take you back to Special Information Types: Special Information page
       Click on Next button - This will take you to Special Information Types: Review page
       IMPORTANT: Do not submit the Transaction at this point Click on another notification (with same SIT update) for a different
                   employee from the Bell icon.
  3. This opens the SIT notification for 2nd employee
       Change Special Information (
       The notification at this point shows correct SIT details
       Click on Update Action link -   Shows incorrect data. Shows prior employee SIT data.
       Click Update button, Shows correct employee data (Employee Name, EmpNumber etc )
       but shows wrong SIT information (The Company Property SIT shows prior employee data
       Click on Apply button.
       Saves wrong SIT Data.
  4. Expecting to see current employee (2nd employee SIT data in this case)


Workaround:

When you modify the SIT information make sure to Submit or Cancel it, before opening the next notification. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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