Service Duration Is Not Updating On the Oracle Quote Line When Using A QuoteTemplate
(Doc ID 2866385.1)
Last updated on JULY 11, 2022
Applies to:
Oracle Quoting - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.10 version, HTML User Interface
ACTUAL BEHAVIOR
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When a service item is added to a quote from a quote template,
users are unable to update the service duration for the item on the quote line.
EXPECTED BEHAVIOR
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Expect to be able to update the service duration, since this can be done successfully if the same item is added manually.
STEPS
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The issue can be reproduced at will with the following steps:
Quoting User responsibility
Quotes Dashboard -
1. Create new quote and save.
2. Add products to quote using template (template contains products and service items for those products).
3. Update the quote line for one of those service items.
4. On the service tab, update the service duration fields and click the Apply button.
5. Reopen (Update) the same quote line - the service duration has NOT been updated as expected.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |