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Order Lines Showing In OE_LINES_IFACE_ALL Table But Not In Order Correction Form (Doc ID 2866523.1)

Last updated on MAY 03, 2022

Applies to:

Oracle Order Management - Version 12 and later
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR
-----------------------

While trying to import sales order through Order Import program, it was found that before running Order Import, sales order header and lines are showing in oe_headers_iface_all  and oe_lines_iface_all table without any error but the same order when tried to check from 'Correction' form under Order management responsibility , only the header details are visible but not the lines.

 

EXPECTED BEHAVIOR
-----------------------

Expect to see header and line details when queried from 'Correction' form

 

STEPS TO REPRODUCE
-----------------------

A. Verify data in interface table

From SQL Developer or any other equivalent tool, run the following queries and confirm that the data exists in both headers and  lines  interface tables

1. SELECT * FROM oe_headers_iface_all where orig_sys_document_ref = 'XXXXXX';

2. SELECT * FROM oe_lines_iface_all where orig_sys_document_ref = 'XXXXXX';

B. Verify data from Corrections form

  1. Go to Order Management Responsibility
  2. Navigate to Orders,Returns>Import Orders> Corrections
  3. Query the data by Order Reference  = orig_sys_document_ref  that is 'XXXXXX' ( same as in above SQL queries)
  4. Notice that Sales Order Header details are visible
  5. Select the header record an click on Lines button
  6. Notice that no records are displayed

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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