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MES Dispensing Touchscreen Not Reading From Device and Giving Error, "You have insufficient privileges for the current operation" (Doc ID 2866854.1)

Last updated on MAY 02, 2022

Applies to:

Oracle MES for Process Manufacturing - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Device Integration

When attempting to read the weight value from a scale on the Dispensing Touchscreen page, nothing happens when clicking on the 'Start Read' icon, and then when clicking on Red X or Green Checkbox,
the following error occurs.

ERROR
-----------------------
You have insufficient privileges for the current operation. Please contact your System Administrator.

Using the regular (non-touchscreen) page, the ‘Read Measure’ button populates correctly, so it seems that the setup has been done correctly


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Touchscreen Dispensable Material (Dispensing Operator > Dispensing > Touchscreen Dispensable Material)
2. Select Dispense
3. Update all ‘Selection’ criteria. Click ‘Read Device’ icon next to Tare line:
4. 'Read Device’ screen opens
5. Click on ‘Start Read’ icon at the top of the form. Javascript:startDeviceRead() appears when hovering over icon.
No feedback in form happens. Device value is not pulled into the form.
6. Clicking on Red X or Green Checkbox returns to Material Dispense page with the error:



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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