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Line Charges Cannot Be Modified On Return Orders Created Through Copy With Re-price Option After 12.2.9 Upgrade (Doc ID 2866900.1)

Last updated on MAY 03, 2022

Applies to:

Oracle Advanced Pricing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

After 12.2.9 Upgrade, Line Charges On Return Orders

ACTUAL BEHAVIOR

1. Create Return Order through COPY with option "Re-price as of this date"
2. Calculate Price Flag on order line is set to Partial
3. On "Charges and Freight Costs" window the Fixed checkbox is enabled and charges field is greyed out and the value cannot be edited. 

EXPECTED BEHAVIOR

1. Charges should be editable on return orders created through copy with option "Re-price as of this date"
2. Calculate Price Flag on order line should be set to Calculate

STEPS

The issue can be reproduced at will with the following steps:

1. Go to Oracle applications, Navigate to Order Management Responsibility

2. Go to Order, Return > Sales order form and Create a sales order and book the sales order 

3. Create a Return Order > Click on Action > Copy > Pricing Options > Re-price as of this date > Enter Return Reason > Click Ok

4. Navigate to line tab > Click on Actions > Charges and Freight Costs > Charge field is greyed out and fixed check box is enabled.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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