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How to Restrict Customer LOV on SR Form by Business Group/Ledger/Operating Unit ? (Doc ID 2867380.1)

Last updated on MAY 04, 2022

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.


Customer created new responsibility, Business Group (BG) etc. to restrict customer List Of Values (LOV).


1. Created new Business Group/Ledger/OU
2. Created new TeleServices Responsibilities for new Ledger
3. Assigned new BG/Operating Unit to TeleServices Responsibility through Profile Options.
4. While creating Service Request, the customer LOV shows all existing BG/Ledger Customers

Business requirement is to see only new BG/Ledger/OU Customers


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