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Sold To Location Is Not Populated In Sales Order Created On Submission of Charges From The Service Request (Doc ID 2868862.1)

Last updated on MAY 11, 2022

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Service Request Form

ACTUAL BEHAVIOR
---------------------
When the Charges are submitted from the Service Request form, the Sales Order gets created but the SOLD_TO_LOCATION
is not populated.

EXPECTED BEHAVIOR
------------------------
Expect the Sold to Location to be populated in the Sales Order created after charges submission


The issue can be reproduced at will with the following steps:
1. Customer Support (R)
2. Create the Service Request and also the Charge Lines and submit.
3. Sales Order is created but without SOLD_TO_LOCATION

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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