Required DFF Segments Are Not Mandatory In Mobile Field Service (Doc ID 2870515.1)

Last updated on MAY 19, 2022

Applies to:

Symptoms

On : 12.2.9 version, General / Server

ACTUAL BEHAVIOR
---------------
Descriptive Flexfields(DFFs) with 'Required' field enabled have been configured at Task level and Debrief Header Level. After this set-up, as expected in EBS Service Request task updates (like task status, adding debrief or changing task assignment status) can be saved only after these segments are entered.

However in Mobile Field Service (MFS) these required segments are not recognized as Mandatory. Users are able to save changes in MFS with these required segments as blank.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle E-business suite
2. Go to System Administrator  responsibility -> Flexfields ->  Define segments for 'Task additional information' and 'Additional Debrief Headers Info' DFFs with mandatory parameters and 'Required' Field
enabled.
3. Compile and freeze the flexfields.
4. Go to Field Service Manager responsibility -> Create Service Request and a Task and Assign the task to a technician. Save.
5. Login to MFS as the technician and select the task.
7. Sync.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.