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The Order Processing Program is Not Creating Contracts, Seeing 'Order Line XXXX Not Fulfilled' Error in the Log File (Doc ID 2875466.1)

Last updated on JUNE 08, 2022

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Service Contract from a Sales Order, the process does not work. The following error occurs in the Service Contracts Order Processing Program log file.

ERROR
l_subsc_flag N
l_order_rec.fqty 1 l_qty 0 shippable_flag N
Order line 8140687 not fulfilled

STEPS
1. Using the Order Management responsibility.
2. Create a Sales Order referencing an existing Customer Product.
3. Book the Sales Order.
4. Run the Service Contracts Order Processing Program.
5. No contract is created and the log file shows the indicated errors.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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