Order Lines Are Stuck In Invoiced Status For Order Using Header Level Invoice Interface Workflow
(Doc ID 2877927.1)
Last updated on JUNE 26, 2022
Applies to:
Oracle Order Management - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Using the following workflow, then some of the return order lines are stuck in "Invoiced" status and order header status is "Invoice Interface - Complete".
- Order Flow - Generic with Header Level Invoice Interface
- Line Flow - Return for Credit with Receipt and Hdr Invoicing
The line workflow is in "Wait for Invoice Interface" Notified status
EXPECTED BEHAVIOR
- Expect order lines to close.
- Expect header to close after lines are closed
Steps to Reproduce
This issue cannot be reproduced at will.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |