Order Lines Are Stuck In Invoiced Status For Order Using Header Level Invoice Interface Workflow (Doc ID 2877927.1)

Last updated on JUNE 26, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR

Using the following workflow, then some of the return order lines are stuck in "Invoiced" status and order header status is "Invoice Interface - Complete".

• Order Flow - Generic with Header Level Invoice Interface
• Line Flow - Return for Credit with Receipt and Hdr Invoicing

The line workflow is in "Wait for Invoice Interface" Notified status

EXPECTED BEHAVIOR

• Expect order lines to close.
• Expect header to close after lines are closed

Steps to Reproduce
This issue cannot be reproduced at will.

Changes

Cause

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