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Performance issue with HZ_EXTRACT_MERGE_EVENT_PKG.get_account_merge_event_data API after Upgrade from 12.1 to 12.2 (Doc ID 2878706.1)

Last updated on JUNE 23, 2022

Applies to:

Oracle Trading Community - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

After upgrade from Release 12.1 to 12.2, Get Account Merge Details API (HZ_EXTRACT_MERGE_EVENT_PKG.get_account_merge_event_data) is running for long time.
API is running for 5 to 6 hours in R12.2 while it used to take few seconds in R12.1 instance.
Expectation is to finish the API code in few seconds.

Steps to reproduce
1.  Go to Receivables Manager Responsibility ->
     Customers -> Account Merge
     Run Customer Account Merge

2. After running customer merge, the business event is called to run HZ_EXTRACT_MERGE_EVENT_PKG.get_account_merge_event_data API.
   The data received from the API is sent to customer hub (Fusion) to reflect the merge. 
   The API is taking 
long time to finish.

Changes

 

Cause

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