Interface Trip Stop Errors With "You Cannot Split a Line With Zero Quantity. Please Enter a Valid Quantity or Cancel the Operation." Case Where All Deliveries are Closed, Except Delivery With this Delivery Detail in Error (Doc ID 2878970.1)

Last updated on SEPTEMBER 27, 2023

Applies to:

Symptoms

Interface Trip Stop(ITS) fails with the following error message:


ITS log file shows error:

ENTER Save_API_Messages
l_errmsg User-Defined Exception
L_MSG_DATA=You cannot split a line with zero quantity. Please enter a valid quantity or cancel the operation. (QUANTITY=0)
Order Number :<order number is shown here> Line Number :
Message :You cannot split a line with zero quantity. Please enter a valid quantity or cancel the operation. (QUANTITY=0)
 



The issue can be reproduced at will with the following steps:

1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to : Shipping > Transactions > Interfaces,
3. Choose Single Request - then select 'Interface Trip Stop - SRS',
4. Enter the delivery or stop and execute the request.
5. Error is shown in the ITS log file as noted above.

Customer has confirmed that the FULL QUANTITY ordered has already shipped.
They need a data fix to convey the same since remaining delivery detail cannot be shipped due to its small fractional quantity that rounds to zero.
For this case, all deliveries are closed, except delivery with this delivery detail that is in error

Changes

Cause

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