Configurator Loses Connection To Forms After Server Java Upgrade (Doc ID 2880846.1)

Last updated on JULY 06, 2022

Applies to:

Symptoms

On : 12.2.7 version, Runtime Core

When attempting to launch or navigate within the Configurator Runtime window, the following errors occur:

ERROR 1
-----------------------
FRM-92102: A network error has occurred.
The Forms Client has attempted to reestablish its
connection to the Server 5 time(s) without success.
Please check the network connection and try again later.

or

ERROR 2
-----------------------
java.lang.NullPointerException
at oracle.apps.cz.runtime.AdapterHelper.postApplet(AdapterHelper.java:459)
at oracle.apps.cz.runtime.AdapterHelper.terminateResponse(AdapterHelper.java:314)
at oracle.apps.cz.runtime.AdapterHelper.terminateResponse(AdapterHelper.java:291)
at oracle.apps.cz.runtime.JRADAdapter.terminateResponse(JRADAdapter.java:688)
at oracle.apps.cz.runtime.SessionController.handleStartupError(SessionController.java:1129)
at oracle.apps.cz.runtime.SessionController.processRequest(SessionController.java:224)

This started to occur after upgrading to Java 1.8_208 and adding Java WebStart.

It works as expected when 'CZ: Add Model Routing Cookie' = N. However, Model Load Balancing is critical to the performance of the Production instance.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Enter a new sales order
3. Enter header level information
4. Navigate to Lines tab
5. Enter a published ATO model on the line
6. Click on the Configurator button
7. Error occurs

Cause

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