Site Hub Rest API's ProcessUDAService And SiteService Seeded Services Are Not Working (Doc ID 2882092.1)

Last updated on JULY 08, 2022

Applies to:

Symptoms

On : 12.2.10 version,

These seeded services are not working

1) ProcessUDAService
2) SiteService


Error

#1) For ProcessUDAService_processSiteUDA,

InputPayload:
{
  "processSiteUDA": {
  "@xmlns": "http://xxxxxx.xxxxxxxx.com/apps/rrs/rest/ProcessUDAService/processSiteUDA/",
  "RESTHeader": {
  "Responsibility": "RRS_USER",
  "RespApplication": "RRS",
  "SecurityGroup": "STANDARD",
  "NLSLanguage": "AMERICAN"
  },
  "InputParameters": {
  "transactionType": "UPDATE",
  "siteIdentificationNumber": "15xxxxx72",
  "classificationCode": "XXX_MAILBOX",
  "attributeGroupList": {
  "AttrGroupName": "MAILBOX_GENERAL_INFORMATION",
  "UserAttributeList": [
  {
  "AttrName": "MAILBOX_APARTMENT_NUMBER",
  "AttrValueStr": "21"
  }
  ]
  }
  }
  }
}

Output:
{
  "ISGServiceFault": {
  "Code": "ISG_SERVICE_EXECUTION_ERROR",
  "Message": "Error occurred while executing the web service request",
  "Resolution": "System error, please see service log trace for details.",
  "ServiceDetails": {
  "ServiceName": "ProcessUDAService",
  "OperationName": "processSiteUDA",
  "InstanceId": "0"
  }
  }
}


#2) For SiteService_updateSiteHeaderAndAddress

InputPayload:
 {
  "updateSiteHeaderAndAddress": {
  "@xmlns": "http://xxxxxx.xxxxxxxx.com/apps/rrs/rest/SiteService/updateSiteHeaderAndAddress/",
  "RESTHeader": {
  "Responsibility": "RRS_USER",
  "RespApplication": "RRS",
  "SecurityGroup": "STANDARD",
  "NLSLanguage": "AMERICAN"
  },
  "InputParameters": {
  "site": {
  "SiteNumber": "10xxxx5",
  "SiteName": "xx92, xx29",
  "SiteType": "External",
  "SiteStatus": "Inactive",
  "Country": "United States"
  }
  }
  }
}
Output:
{
  "tns0:updateSiteHeaderAndAddress_Output": {
  "@xmlns:tns0": "http://xxxxxxxx.oracle.com/apps/rrs/rest/SiteService/updateSiteHeaderAndAddress/",
  "@xmlns:xsi": "http://www.xxxxxxx.xxx/2001/XMLSchema-instance",
  "@xmlns:xsd": "http://www.xxxxxxx.xxx/2001/XMLSchema",
  "@xmlns:tns1": "http://xxxxx.xxxxx.com/apps/rrs/site/service",
  "tns1:OutputParameters": {
  "ErrorMessage": {
  "Code": "null.null",
  "Type": "Error",
  "Text": "Initialization failed",
  "DataSourceName": null,
  "DataObjectQualifiedName": null,
  "DataObjectAttributeName": null,
  "DataObjectAttributeValue": null,
  "DataObject": null,
  "Path": null
  }
  }
  }
}



Steps
The issue can be reproduced at will with the following steps:
1. Testing Rest API's
  a) ProcessUDAService
  b) SiteService

Changes

 Upgrade to 12.2.10

Cause

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