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Invoice Details do Not Show Correctly for Subscription Agreements Coming From Order Management (Doc ID 2882616.1)

Last updated on JULY 12, 2022

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

Find that the Invoice Details do not show correctly for Subscription Agreements coming from Order Management.

STEPS
1. Create a Sales Order with a Subscription Item.
2. Book the order.
3. Run the Service Contracts Order Processing Program to create the Subscription Agreement Contract.
4. Using a Service Contracts responsibility, open the Contract
4. Review the Invoice Details on the Service Contract to see the Invoice information by navigating: Invoice Details > Line Details.
5. Find that the Item Number and Description columns are NULL for the Subscription Lines.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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