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When Copying Original Sales Order to 'Return RMA Order Type', Why Doesn't the Cursor Automatically Navigate to'Copy Line' Tab In Release 12.2.10? (Doc ID 2883614.1)

Last updated on JULY 15, 2022

Applies to:

Oracle Order Management - Version 12.2.10 and later
Information in this document applies to any platform.


Why isn't the Copy Form Automatically Moving the Cursor to the 'Copy Line' Tab In Release 12.2.10?

In Release 12.1.3
When copying an Original Order to Create a (RMA Return) Order, One would
change the Order Type: Return (RMA) and afterwards the cursor would
automatically jump to the 'Copy Line' Tab.

1. Order Management Super User
2. Orders, Returns > Order Organizer 
3. Query Order: 123
4. Actions > Copy > Choose Order Type: Return RMA
5. The cursor does not automatically jump to 'Copy Line' Tab
6. Observe: Since upgrading to Release 12.2.10 this functionality no longer exists as it did in Release 12.1.3.




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