Users Not Able To Submit The Claims For Customer Who Do Not Have A Valid Billl To Site (Doc ID 2884489.1)

Last updated on SEPTEMBER 13, 2023

Applies to:

Symptoms

On : 12.2.10 version, CLAIMS

ACTUAL BEHAVIOR
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Users are not able to create and settle claims for OEM customer , OEM Customer do not have a valid Bill to Site.

While submitting the claim for approval gives error "select a valid value" . 
Note : Claims processing was done without any issue for customers without any valid Bill to Site in 12.2.4 application environment and fails only in 12.2.10

EXPECTED BEHAVIOR
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Expect to be able to create and settle claims for customer without a valid Bill to Site setup.

STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Trade Management user responsibility
2) Create a new claim
3) Enter Bill to Customer details
4) Unable to add a customer , gives error "select a valid value"
5) User was able create and settle claims for the same customer in 12.2.4
6) Issue present only in 12.2.10 after upgrade

Changes

Cause

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