When Ship Confirming a Quantity of Zero The Line Gets Cancelled Instead of Backordered (Doc ID 2885183.1)

Last updated on JULY 29, 2022

Applies to:

Symptoms

On :  12.2.1 version,

A sales order line has been picked released. 

The status is now Staged/Pick Confirmed. 

When trying to cancel the pick by ship confirming zero quantity, the ship quantity becomes zero, and the back-ordered quantity is now equal to the original shipped quantity and line gets Cancelled and The below  error is  received .

Customer wishes to ship confirm a quantity of zero and not cancel the order line(s) 

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Business Case:

Users  would like to be able to ship confirm zero quantity and not cancel the line is if there is no more material in the warehouse and an emergency order comes in.  

Customer then consolidates the  shipped confirm lines before sending material out.  
If material has not physically left the building then they can use it to fulfill the emergency order.  Once material has been purchased and stocked the zero ship confirm line can then be processed.   If its cancelled then they have to create another line and it wont match up with the sales order acknowledgment that went out to the customer.

ERROR

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Unexpected Error: Error in Routine WSH_NEW_DELIVERIES_PVT.GET_NAME,  Oracle Error - 1

STEPS
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The issue can be reproduced at will with the following steps:

1.Responsibility : Oracle Order Management
2.Navigate to Shipping
3.Release sales order >  Pick release the order/ line
4.Move Shipping Transaction form  >  Ship confirm via actions button and cancel pick by entering  zero quantity  



 

Changes

Cause

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