Not Able to Ship Orders Due To Mismatch of Request Date and Scheduled Ship Date Between Order Management and Shipping
(Doc ID 2885723.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.2.8 and laterOracle Shipping Execution - Version 12.2.8 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Mismatch of Request Date and Schedule Ship Date (SSD) of Order Lines between Order Management and Shipping
EXPECTED BEHAVIOR
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Request Date and Schedule Ship Date of Order Lines should be same in Order Management and Shipping
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Order Management Super User Responsibility
2. Open the Sales Order Form
3. Enter Header, Line Details and Book the Order
4. Pick Confirm and verify the Request Date and SSD between Sales Order and Shipping transaction form
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |