My Oracle Support Banner

Mobile Approvals App for EBS is Throwing an Error When a Manager Tries to Approve or Reject. (Doc ID 2886351.1)

Last updated on AUGUST 02, 2022

Applies to:

Oracle Time and Labor - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

Mobile App - Approvals app for EBS is throwing an error when a manager tries to approve or reject the timecard.

The same error is also seen in the web application in 12.2.10 version when the manager logs in to EBS, clicks on the notification bell icon and tries to approve or reject from there.

Approval feature is working when opened from notification or worklist menu. It does not work when clicking on the bell icon to approve from there or from the mobile app.

The specific approval notification detail and actions are not available from this mobile application. Please access E-business Suite Self-service Worklist application to view the approval notification details to take action

 

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1.  Login to Approvals for EBS mobile app as a manager.

  2.  View the Pending approvals and click on Approve or Reject button on the timecard.

  3.  An error occurs.
     

 

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.