Credit Transaction Stuck in AR Interface and Unable to Generate Receivables Credit For the Terminated Contract
(Doc ID 2886606.1)
Last updated on AUGUST 10, 2022
Applies to:
Oracle Service Contracts - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
When a particular Service Contract is Terminated the credit transactions get stuck in the receivables interface. AutoInvoice fails with the below error. The error only occurs when terminating parts of the installment period for the sublines.
For Example: If the subline Start Date is 01-Jan-2022 and the End Date is 31-Dec-2022 and the termination date is 15-Aug-2022, This is a partial period billing for the month of Aug 2022.
ERROR
Please enter a unit selling price for this credit line that is less than the unit selling price for its target invoice line
STEPS
1. Navigate to service contracts manager responsibility.
2. Query for an active contract.
3. Terminate a subline with a date which is part of the installment period for one of the sublines.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |