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Datafix: Sales Order Lines Stuck With "Fulfilled" Status - Unable To Progress To Close Status (Doc ID 2887086.1)

Last updated on AUGUST 03, 2022

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms


Have 2 orders lines stuck in FULFILLED status.  Unable to
progress these order lines to progress to CLOSED.

STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order: nnnnnn686
3. Header: Booked
4. Lines 11.1..1, 11.1..2 > FULFILLED Status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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