Prepayments Which Are on Hold Automatically Gets Released and Creates Receipts
(Doc ID 2887879.1)
Last updated on AUGUST 11, 2022
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
ACTUAL BEHAVIOR
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Sales order prepayments which are on hold automatically gets released and creates AR receipts when user changes payment term on Sales order.
EXPECTED BEHAVIOR
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Expect order to keep on hold when user changes payment term on sales order.
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility.
2. Navigate to Sales Order form.
3. Enter a new order and book, order is on credit check hold.
4. Add prepayment to the order. Payment hold is applied.
5. Change payment term on order.
6. Payment hold is released and receipt is created, credit check hold is still applied.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |