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Error:You Are Not Allowed To Update Order Type Because: Order Is Booked. -- When Updating Ship To On Booked Order For Some Customers (Doc ID 2888238.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Order Management - Version 12.2.10 and later
Information in this document applies to any platform.


On : 12.2.10 version,


Customer is not allowed to update Ship to on booked orders for some customers that have orders in one particular warehouse (X1) a message is displayed stating "You are not allowed to update order type because: Order is booked"

However, the same customer from my Another warehouse (X2) is allowed to update and change the the ship to on a booked order

Customer has read note
Unable To Change Shipping Address Once Order Lines Are Entered <>
and is aware and knows it is possible to put a code and break the dependencies between ship to and order type but as the ship to is update able in one of  of the warehouse (X2), Customer would rather like to find the trigger that allowed to change the  ship to in org X2


Warehouse X1- Order type =POXXX NOXXX Order - update NOT allowed
Warehouse X2- Order type =NOXXX Order  - update allowed

You are not allowed to update order type because: Order is booked

Per seeded design  The update of the ship to is not allowed after booking - hence the error message

The issue can be reproduced at will with the following steps:

1.Responsibility : Oracle Order Management - warehouse 08
2.Navigate to order returns
3 Query booked order
4 Cannot update ship to location

The issue has the following business impact:
Due to this issue, users cannot update ship to location in warehouse 08




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