CUST FORM: Inactivate Customer Sites Error: This record in table hz_cust_acct_sites cannot be locked as it has been updated by another user
(Doc ID 2888507.1)
Last updated on OCTOBER 13, 2022
Applies to:Oracle Receivables - Version 12.2 and later
Information in this document applies to any platform.
On 12.2+ version, Customers Module, Customers> Create/Maintain Customers
There is an error inactivating customer sites.
This record in table hz_cust_acct_sites cannot be locked as it has been updated by another user
The issue can be reproduced at will with the following steps:
1. Navigation Receivables > Customers > Create/Maintain Customers
2. Navigate to the address entry form.
3. Under the Account Site Information section there is Account Site Address and Account Site Details.
Both sections have a STATUS: field. Both STATUS fields are set to INACTIVE.
4. Apply and Error occurs.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document