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Errors and Unexpected Behaviors when Using Customer Merge (Doc ID 2889487.1)

Last updated on SEPTEMBER 13, 2022

Applies to:

Oracle Trading Community - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

Common Issues when using Customer Merge
Seq Unexpected behavior or error Steps to reproduce the issue
1 Error Every From site does not have a corresponding to site after pressing the Merge button in the Account Merge module

Using any Receivables Manager responsibility,

  1. Go to Customers -> Account Merge
  2. Enter the "Customer From" and the "Customer To"
  3. Merge button is clicked immediately
  4. Every From site does not have a corresponding to site error is displayed by the system
2 There are duplicated address after pressing the Merge button in the Account Merge module

Using any Receivables Manager responsibility,

  1. Go to Customers -> Account Merge
  2. Enter the "Customer From" and the "Customer To"
  3. Create Site for All Addresses option is enabled
  4. Merge button is clicked

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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