When Sales Order Line Is Split At Shipping, Price Break Modifiers "Related Details" Are Not Displayed Correctly for Some Order Lines (Doc ID 2889893.1)

Last updated on NOVEMBER 05, 2024

Applies to:

Symptoms

Customer reported the issue that when sales order line is split at shipping, the oe_price_adjustments_v table is incorrect
If an order is short picked due to lack of stock, then when the order line splits in two, the price break discount does not show in Adjustments for the partially shipped line and only on the yet to be shipped line.

The correct price is showing on the partially shipped line and on the not-shipped line, but the oe_price_adjustments_v table and View Adjustments on the order does not have the correct information in relation to the shipped line.
The customer requires that all discounts display on each line that is shipped but for the split line, the first shipment does not display the price break discount.

Customer has tested this by manually splitting the line and the same thing happens unless they have the Calculate Price Flag set to Freeze Price. It works as expected when Freeze Price on manually split lines.

However, even if we Freeze Price on order line before shipping, when the line is split at shipping the adjustment does not show on the first shipped line.


One expects that the price break discount's related details should show correctly in the adjustments form for the partially shipped line


The issue can be reproduced at will with the following steps:
  1. Select Responsibility: Order Management Super User (or equivalent)
  2, Navigate to: Orders, Returns > Sales Orders
  3. Enter and book an order
  4. Progress the order and line gets split
  5. Observe price break header (PBH) adjustment is not showing correctly by using actions > view adjustments
      or from the quick sales order form using Actions > Edit Adjustments.

Cause

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