Funding Official or Program Official Email Address is in Mixed Case the Order is not Imported (Doc ID 2890446.1)

Last updated on AUGUST 23, 2022

Applies to:

Symptoms

Using Purchasing, Version 12.2.9

Actual:
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When the Funding Official and Program Official email address between G-Invoicing and the E-Business Suite (EBS) are not the same - (Example: G-Invoicing email in lowercase and in EBS the email addresses in mixed case)
the order is not imported/pulled into the EBS Instance.

Expected:
The order should process and import.

Errors:


Replication Steps:
The issue can be reproduced at will with the following steps:
1. G-invoicing orders are created.
2. Processed and approved ready for pull to the E-Business Suite
3. Orders are not created due to email address case sensitive mis-match.

Cause

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